Refund policy

Return & Refund Policy

No Returns / No Refunds

All sales made on our store are final. We do not offer returns, exchanges, or refunds once an order has been placed and delivered.

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We only replace items if:

  • The item arrives damaged

  • The item is defective

  • You receive the wrong product

If this happens, you must contact us within 48 hours of receiving your order at raffeyanwar786@gmail.com with:

  • Your order number

  • Clear photos of the item and packaging

If your claim is approved, we will arrange a replacement at no additional cost.
Refunds will not be issued for these cases unless replacement is not possible.

Non-Returnable Items

The following items are non-returnable and non-refundable under any circumstances:

  • Sale or discounted items

  • Gift cards

  • Custom or personalized products

  • Items worn, washed, or damaged after delivery

  • Orders placed incorrectly by the customer

Exchanges

We do not offer exchanges.
If you wish to order a different item, size, or color, a new purchase must be made.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country in the European Union, you have the legal right to cancel your order within 14 days of delivery, unless the item is exempt under EU law.

To be eligible:

  • The item must be unused, unworn, with tags, and in original packaging

  • Proof of purchase is required

Return shipping costs are the responsibility of the customer.
Once the returned item is inspected and approved, a refund will be issued to the original payment method within 10 business days.

To request an EU return, contact raffeyanwar786@gmail.com.

Contact

For any questions regarding this policy, contact us at:
📧 raffeyanwar786@gmail.com